The easy way to start saving energy and water at home

Frequently Asked Questions

What is the difference between an anonymous guest and a login user?

In terms of the service provided to the user, none. Both have free access to the same features on this site. However, there is a difference in the ability to retrieve the data entered:

- As an anonymous user, a cookie stores your identification, allowing you to retrieve data stored in previous sessions. However, this cookie expires in less than an hour. After that you will be identified as a new anonymous user, and will need to enter new data from scratch.

- As a login user, your data will never be lost or deleted, unless you decide to close your account. So, we recommend the anonymous user to create a free login account before that one hour period expires.


Is it possible to change from an anonymous to a login user?

Yes. You just need to create a login account. The data from your anonymous account will automatically be transferred after you finish registering.


What if I lose my password?

For safety and privacy reasons, passwords are cryptographed using 128 bit SHA1 (US Secure Hash Algorithm 1), and therefore, cannot be retrieved. Still, you can create a new one by following these instructions:

- Go to the home page and click the link [password recovery];

- Enter the e-mail you used in your account and click the button [Submit];

- You will receive an e-mail containing your new password.


Is it possible to change a password?

Yes. Follow these instructions:

- Log in to your account using your old password;

- Go to the bottom of the page and click on the link [Change Password];

- You will be asked to enter your new password;

- Click the button [Change].


How does one terminate an account?

Accounts left unused for more than a year will be automatically terminated. To close it before that, follow these instructions:

- Log in to your account;

- Go to the bottom of the page and click on the link [Terminate Account];

- You will be asked for confirmation whether you want to close your account;

- Click the button [Finish]. Your account will be instantly closed, and all your data will be deleted.


Troubleshooting - controls do not render correctly

Try installing the latest version of your browser.

Troubleshooting - nothing happens when I click some controls.

Make sure that javascript is enabled in your browser.

Troubleshooting - some 'Curiosities' posts are not showing in Firefox.

Click the 'shield' icon at the top left corner of the browser and disable the'Tracking protection'.

Troubleshooting - Facebook login is not working correctly in Firefox.

Click the 'shield' icon at the top left corner of the browser and disable the'Tracking protection'.

If that doesn't work, try "Refreshing Firefox". Click on Firefox help menu [?] --> select "troubleshooting information" --> click on the "Refresh Firefox" button. Beware that some of the browser's settings will be lost or changed.

Troubleshooting - Facebook login is not working correctly in IE or Edge.

Open the browser Tools menu --> select "Internet Options" --> select the "Security" folder --> make sure that "Enable Protected Mode" is checked both in "Internet" and "Local Intranet".

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